From the whole team at Wingbuddy, we hope you are keeping well and safe. Although we are living uncertain times, we are convinced that better days are ahead of us. We will travel again, and it will be better in every way.
This message serves to remind you that each scheduled Wingbuddy trip is being handled accordingly as we approach your scheduled departure date. We ask you to please be patient and wait for the personal email you will be receiving with the compensation options that will be offered to you. We are currently managing all departures scheduled for the coming weeks and will continue doing so over the next months according to the situation at hand. Rest assured that whether you are travelling next month or later in the year, we will be in touch with you regarding the status of your trip and with the compensation options available to you (should the current situation still persist and should the government still advise to avoid non-essential travel). This way, you will be offered a compensation equivalent of the full value of your trip.
If you have only paid the deposit for your trip and still have a remaining balance:
It is important to note that the remaining balance on your trip will be charged as planned, if the automatic payment was set up at the moment of booking. In the case where the automatic payment was not set up for your booking, you must contact us as planned to complete your final payment.
Although this seems counterintuitive (especially if your trip is scheduled in the near future), the reason why it is essential to complete the payment of this balance is the following: most of the service providers included in your package (for example: airlines, ground operators, hotels and/or cruises), as well as, the Government of Canada, have not yet announced the status of travels taking place in 2 months or more from now. Although there is a likelihood that trips taking place this summer or later will be cancelled, no announcements have currently been made in this regard. Therefore, should you not wish to complete your second payment, you will inevitably be cancelling your trip (versus your trip deemed not operating, which is not in your control) and your deposit will be lost without compensation, as per the terms and conditions of your package. Instead, by completing your payment, you are protecting the full value of your trip should your trip be not operating as planned or should there still be a government advisory recommending to avoid non-essential travel.
If you booked a Tour Package, the balance is typically due and charged 60 days prior to your departure.
If you booked a Cruise Package, the balance is typically charged 125 days prior to your departure.
Should you wish to discuss this with one of our agents, or if you have any questions, please contact us toll-free at 1-855-295-9200 or email us at [email protected]
We remain at your disposal.
We hope to be able to travel at the moment of your trip (of course, once it is safe to do so). In any case, we will travel again, whether it is this year or next year!
For now, let's stay safe while dreaming of our next trip. We are proud to be your travel provider of choice.
The Wingbuddy Travel team